Features
- *Automatic bot joins meetings and records + transcribes with no setup per meeting
- *Transcription in 40+ languages with speaker labels
- *Native CRM sync to Salesforce and HubSpot — pushes call notes directly to contact records
- *Conversation intelligence metrics: talk time ratio, monologue detection, filler word counts
- *Custom vocabulary lets you add product names and jargon to improve accuracy
- *API access for pulling transcripts and summaries into your own tools
Pricing
Free: 800 minutes of meeting storage, unlimited transcription seats
Pro$10/month
Business$19/month
Enterprise$39/month
Strengths
- +CRM integration is the real differentiator — sales teams stop copying notes manually after calls
- +Business plan includes unlimited storage, which Otter charges extra for
- +Conversation analytics are useful for coaching reps on talk-listen ratio
Limitations
- -Free plan only stores 800 minutes, so it fills up fast if you're in a lot of meetings
- -The mobile app is limited compared to the web version — summaries and search don't work as well
- -Custom vocabulary setup takes time and still misses uncommon technical terms
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